Billing Help

What service/booking fees do you charge?

In most cases a CheapTickets service fee will be assessed whenever a booking is completed.

On-Line Bookings
Each airline ticket purchased from CheapTickets carries a non-refundable per ticket fee of up to S$30.00 depending upon airline and destination. The fee applies when the booking is completed on the CheapTickets.hk web site. In all cases, the booking fee is included in the price quoted to you and will be displayed separately within the "Taxes and Fees" section of the "Fare Summary".

Booking by Phone
A non-refundable booking fee of up to S$30.00 per ticketed passenger, and up to a maximum of S$180.00 per reservation, is charged for airline tickets booked by phone.

Is my credit card information safe?

CheapTickets takes special effort to keep all your personal information, including your credit card numbers, secure.

• Your credit card number can only be transmitted over the Internet if your browser supports Secure Socket Layer (SSL) encryption.
• SSL encodes the information so that it is transmitted in a format that prevents eavesdropping or data theft.
• When received by our secure server, your credit card number is never transmitted over the Internet again.

What credit cards do you accept?

CheapTickets accepts American Express, Visa, and Master Card as forms of payment for your CheapTickets.sg travel purchases.

Does CheapTickets accept "virtual credit cards"?

At this time we are unable to accept Virtual Credit Cards (also known as "single purchase cards") for payment of tickets on the CheapTickets website. A virtual credit card allows for only a "single purchase". However, when purchasing through CheapTickets two separate credit card charges typically take place. One charge is for the CheapTickets booking fee and a second charge (which goes directly to the airline) is made to cover the actual cost of the airline ticket.

Can I pay with a credit card issued by a bank outside of Singapore?

CheapTickets accepts credit cards issued by banks from all over the world. The only restriction is that the credit card used for purchase must be valid and issued by American Express, Visa, or MasterCard.

Can I use more than one credit card to purchase my tickets?

No. All tickets within a single reservation must be paid for using one credit card.

When am I billed for my air, and/or hotel reservation?

Your credit card will be charged, in full, for all air tickets at the time of booking. Hotel charges are paid directly to the hotel property at the time of service unless stated otherwise at the time of booking.

Are all taxes and fees included in my purchase?

Yes, all taxes and fees are included and clearly displayed as a separate amount within the "Price Summary" section prior to making your purchase.

Exception: Some countries impose an airport arrival and/or airport departure tax which are collected at the airport at the time of arrival/departure and therefore cannot be collected in advance. If this tax applies it is only collected when a stop of more than 24 hours occurs. Please check with your airline of international arrival/departure or call our Customer Care department at +65 31582693 if you require more details.

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